LIBRARY is for dancers who want to train independently, in their own time. You’ll have access to the Core Library, including structured courses and programmes designed to help you progress from beginner through to more advanced training.

STUDIO is the full Dance With Kitty experience. Alongside the Core Library, you’ll get weekly classes, class replays, new tutorials, community features, challenges, direct support and extra tools designed to help you decide what to train next.

If you love having fresh classes, more guidance and a stronger sense of training with us week to week, STUDIO is the best fit.

Click Log In and enter the email address and password associated with your Dance With Kitty account.

Once logged in, you’ll have access to all the content included with your membership.

If you’re having trouble getting in, try resetting your password or email us at meow@dancewithkitty.com.

From the login page, click Forgot Password, enter the email address associated with your Dance With Kitty account and follow the instructions sent to your inbox.

If you don’t see the email, check your spam or junk folder.

Once you’re logged in, you’ll be able to browse the classes, tutorials and programmes included with your Dance With Kitty membership.

The content available to you will depend on whether you’re a LIBRARY or STUDIO member.

You can also save your favourites, create playlists and add to your calendar.

Log in to your Dance With Kitty account and go to:

Account → Purchases → Manage → Change Plan

Choose the membership you’d like to move to and review the details before confirming your change.

Any applicable credit for unused time on your existing plan will be calculated automatically.

Log in to your Dance With Kitty account and go to Account → Purchases to manage the payment method associated with your membership.

If you subscribed through the Apple App Store or Google Play, your payment details will need to be managed through your Apple or Google account instead.

If pausing is available for your membership, log in and go to:

Account → Purchases → Manage → End Membership

Select Pause, choose the available pause period and confirm.

Your pause will begin at the end of your current billing period. You won’t be charged while your membership is paused, and your membership will automatically reactivate when your chosen pause period ends.

You can also resume your membership early if you’re ready to come back.

Pause availability can vary depending on your membership and how you subscribed.

You can cancel your membership at any time.

Log in and go to:

Account → Purchases → Manage → End Membership

Follow the steps to confirm your cancellation.

Once cancelled, you won’t be charged again and you’ll normally continue to have access until the end of your current paid membership period.

If you subscribed through the Apple App Store or Google Play, you’ll need to cancel through your Apple or Google account instead.

We’ll be sad to see you go - but your Dance With Kitty account will be waiting for you if you decide to come back. 💗

Cards can be declined for several reasons, including insufficient funds, incorrect billing information, online payment restrictions or your bank blocking a recurring payment.

Double-check that your payment details are correct and, if everything looks right, contact your bank or card provider to confirm that the Dance With Kitty payment is authorised.

If you’re still having trouble, email us at meow@dancewithkitty.com and we’ll be happy to help.

Yes! If you’re using the Dance With Kitty mobile app, you can download classes and watch them without an internet connection.

Open the video you’d like to save and tap Download. Your downloaded classes can then be accessed through the Downloads section of the app.

Downloads stay securely inside the Dance With Kitty app rather than being saved as video files to your device.

Perfect for travelling, flights or anywhere the Wi-Fi isn’t playing nicely. ✈️💗

Streaming quality depends on your internet connection, device and browser.

If you’re having playback problems, try:

• checking that your internet connection is stable;

• closing other apps or browser tabs using your connection;

• refreshing or restarting the app;

• restarting your device;

• making sure you’re using the latest version of your browser or Dance With Kitty app; or

• trying a different Wi-Fi or internet connection.

If your connection is unreliable, you can also download classes in the Dance With Kitty mobile app for offline viewing.

Absolutely. 💗

You can watch Dance With Kitty through the mobile app or through your phone or tablet’s web browser.

For the best mobile experience, we recommend using the iOS Dance With Kitty app.

Yes!

Depending on your devices, you can watch Dance With Kitty on your TV using supported options such as AirPlay.

You can also connect your laptop directly to your television using an HDMI cable.

For the smoothest experience, we recommend using an up-to-date version of:

• Google Chrome

• Safari

• Firefox

• Microsoft Edge

Keeping your browser and device software up to date will usually give you the best playback experience.

Choose the Dance With Kitty gift membership you’d like to purchase and complete the checkout.

Once purchased, you’ll receive the information needed for your recipient to redeem their gift.

Gift memberships are prepaid and do not automatically renew when the gifted period ends.

Open the gift redemption link you received and follow the instructions.

You’ll be asked to either create a Dance With Kitty account or log in to an existing one.

Once your gift has been redeemed, the membership will be added to your account and you can start dancing. 💗

When the gifted period ends, you won’t automatically be charged. If you’d like to keep dancing with us afterwards, you can simply choose one of our available memberships.

You can cancel a recurring membership at any time to prevent future payments.

Cancelling does not normally generate a refund for a membership period that has already been paid for, and you’ll usually continue to have access until that paid period ends.

This does not affect any refund, cancellation or other consumer rights you may have under applicable law.

If you believe you’ve been charged incorrectly or there’s a problem with your membership, email meow@dancewithkitty.com and we’ll be happy to take a look.

If your membership was purchased through the Apple App Store, refunds may need to be requested directly through the relevant app store.